Product support
support@montarapass.comAccount access, syncing, autofill, billing — anything about using Montara Pass day to day.
Replies within 1 business day
Contact
Real people, not ticket mazes. Pick a channel below or send a message — we reply within one business day, usually much faster.
We will never ask for your master password or recovery key.
Account access, syncing, autofill, billing — anything about using Montara Pass day to day.
Replies within 1 business day
Report a vulnerability or a suspected breach. Good-faith reports are always welcome — and never met with legal action.
Acknowledged within 24 hours
Business plans, volume pricing, procurement, and security reviews for your IT and compliance teams.
Replies within 2 business days
Interviews, commentary on password security, brand assets, and everything else for journalists.
Replies within 2 business days
Write to us
Tell us what you need — the more detail, the faster we can help.
Monday to Friday, 9am–6pm Pacific
Email security@montarapass.com with the details. We acknowledge reports within 24 hours, keep researchers informed through the fix, and never take legal action against good-faith disclosure.
Please don’t include vault contents in reports — the vault is encrypted end-to-end, so we couldn’t read them anyway.